Privacy Policy

1. Introduction

Money Tricks Ltd ("we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website, use our services, or interact with us.

This policy applies to all personal data we process about you, whether you are a customer, potential customer, website visitor, or otherwise interact with our business.

2. Information We Collect

Personal Information You Provide

We may collect the following personal information that you voluntarily provide to us:

• Name and contact details (email address, phone number, postal address)
• Business information (company name, job title, industry)
• Communications with us (enquiries, support requests, feedback)
• Newsletter subscription preferences
• Technical requirements and project specifications
• Payment and billing information (processed securely by third-party providers)

Information We Collect Automatically

When you visit our website, we may automatically collect:

• IP address and browser information
• Pages visited and time spent on our website
• Device and operating system information
• Referral source (how you found our website)
• Cookies and similar tracking technologies (see our Cookie Policy)

Information from Third Parties

We may receive information about you from third parties such as:

• Social media platforms (if you interact with our social media content)
• Analytics providers
• Marketing partners
• Professional networks and industry contacts

3. How We Use Your Information

We process your personal information for the following purposes:

Service Provision

• Providing microclimate control solutions and services
• Processing orders and managing customer accounts
• Installation, maintenance, and support services
• Customer service and technical support

Communication

• Responding to enquiries and providing information
• Sending newsletters and marketing communications (with consent)
• Service updates and important notices
• Survey and feedback requests

Business Operations

• Website improvement and analytics
• Fraud prevention and security
• Legal compliance and regulatory requirements
• Business development and planning

4. Legal Basis for Processing

Under UK GDPR, we process your personal data based on the following legal grounds:

5. Information Sharing and Disclosure

We do not sell your personal information. We may share your information with:

Service Providers

• IT service providers and hosting companies
• Payment processors
• Marketing and analytics platforms
• Professional advisers (accountants, lawyers)

Legal Requirements

We may disclose your information if required by law, court order, or to protect our rights and safety.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and staff training
• Secure hosting and backup systems
• Incident response procedures

While we take reasonable steps to protect your information, no internet transmission is completely secure. We cannot guarantee absolute security but will notify you of any significant breaches as required by law.

7. Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy:

• Customer data: For the duration of our relationship plus 7 years for legal and tax purposes
• Marketing data: Until you unsubscribe or withdraw consent
• Website analytics: Up to 26 months
• CCTV recordings: 30 days (if applicable)

8. Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

To exercise these rights, contact us at [email protected]. We will respond within one month of receiving your request.

9. International Transfers

Some of our service providers may be located outside the UK. When we transfer your data internationally, we ensure appropriate safeguards are in place, including:

• Adequacy decisions by the UK government
• Standard contractual clauses
• Binding corporate rules
• Certification schemes

10. Children's Privacy

Our services are not directed at children under 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by:

• Posting the updated policy on our website
• Updating the "Last updated" date
• Sending email notifications for material changes

12. Contact Information

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe we have not handled your personal data properly. Visit ico.org.uk for more information.